Where do
you deliver?

We currently deliver to Broward County, and Miami-Dade County. Anywhere else please contact us before ordering.

We deliver twice a week, so the meals are always fresh and NEVER frozen.

When do you deliver?

We deliver twice a week: Sundays and Wednesdays. Our normal delivery times take place from 8 AM to 9PM and the meals are delivered in insulated bags with ice packs.

Later delivery times may be requested depending on your area! Please reach out to our support team at 786-714-7832 for more information regarding our later delivery time frames.

What if I live in
a gated community ?

If you live in a gated community, please make sure to do the following to ensure the proper delivery:

Provide us a direct access code to enter your community.

What if
I didn’t receive my delivery?

If you did not receive your delivery, please call or text our customer support at 786-714-7832. You may also email us at orders@michyskitchen.com

Not receiving a delivery may arise from a variety of reasons. Failed payments, hold placed on account, unable to access your address, or gate code not working are just a few reasons why you may have missed your delivery. 

My delivery came
with a broken ice pack.

Our ice packs are made with biodegradable material and may break from time to time.  If you see that the ice pack is broken and spilled over your meals, please ensure that the actual gel did not penetrate into your meal containers. Our meal containers seal extremely well and are leak proof, however, please use your best judgment when assessing the situation.  Do not worry about returning broken ice packs, simply dispose of them.

I live in an apartment
building, can you deliver?

If your building has a front desk, please make sure to make them aware of the delivery and the time we will be coming. Make sure we are put on your guest list so your driver will be able to deliver with ease. 

If your building has a call box or requires a key fob to enter, please provide to us either the code or the key fob to grant your driver access. Depending on the situation, we will be more than happy to work with you and credit your account a portion if not all of the cost to acquire a new key fob!

How are
my meals delivered?

Meals are delivered in an insulated bag with ice packs included

Do I keep my insulated bag &
ice that comes with each delivery?

No. Please remember to leave your bags and ice packs outside for the following delivery to prevent any fees. We recycle and reuse our delivery bags and ice packs so please make sure to assist us in this.